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FRONTRANGE Heat creates waves
Last Update: 08/02/2007
A cost effective and customizable Help Desk; it is the ideal solution for enterprises
FrontRange Solutions recently said that HEAT, the fully customizable Help Desk and external customer support tool, has achieved a leader position in a comparison of five help desk software solutions conducted by Info-Tech Research Group. Info-Tech Lead Analyst Brenda Kerton notes: “FrontRange HEAT is generally more cost-effective than solutions with similar functionality, customisability, and interoperability. It is also ideal for enterprises with low to moderate call volume demands and a clearly defined set of functionality needs. It integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction."
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