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Last Update: 19/03/2008
Position in Dubai | 2-3 years experience | English and/or Arabic speaking
Brief Job Outline
This position reports to Helpdesk Team leader. He/she will have the responsibility of Incident logging, providing telephonic support, Incident tracking, updating as well as reporting of End users’ Desktop/peripherals/applications support requests through telephone along with Service desk and Systems management tools. The responsibility also involves the call escalation to next level support and follow-up till the problem is resolved.
Qualifications & Experience
The ideal candidate shall be an Electronics/Computer Engineering Graduate/Diploma holder with following skills:
> 2-3 years experience with good communication skills specially supporting users over telephone.
> English and Arabic speaking. Experience in Customer handling.
> Knowledge of ITIL concepts. ITIL foundation certification will be added advantage.
> Good experience in providing support for branded desktops (HP/Dell/IBM), Laptops and peripherals such as Printers, Scanners etc.
> Good experience in providing support for Desktop operating systems such as Windows 2000/XP/Vista, Office XP/2003, Corporate Email & business applications.
> Knowledge on other products such as CITRIX, LANDesk or other Desktop Management Suite, Desktop Imaging & Anti Virus platforms will be an added advantage.
How to Apply?
Please send your CV and Job Application form to HRD@intertecsys.com mentioning the subject header as 'Application for [Job Title]'.
Thank you for your interest in Intertec Systems. Due to the high volume of expected applicants only qualified candidates will be contacted.
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